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  •  » Advice with dealing with a repair shop

#1 2018-06-14 08:52:50

saabroo
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Registered: 2015-07-02
User Number: 31977
Posts: 324

Advice with dealing with a repair shop

I'll try to make this as short as possible. This is in my Audi btw.

1) Hit pothole and develop a vibration that  resonated through the car starting at about 40mph and gets worse as speed rises.
2) Tire rubber transfer mark on the pass upright/knuckle. Not very heavy bout 1in long and 1/4in thick.
3) Bring in car to mechanic who sees the mark and says the upright is bent.
4) I bought a used upright and replace the bearing with a new one and left the car at the mech to replace and do a wheel alignment. Also too the opportunity to have him install new discs/pads all round.
5) Pick up car a couple of days later, but after a day or so of driving it is obvious that the vibration/shudder is still there. It's like it was before it went in.
6) I suspect the actual culprit is actually a belt wheel rim.

What should I do now? Ask for a refund fo the labor used to replace the upright? I'm afraid they will claim the used upright I provided was no good. Of course I can't prove if it is or not.

Thanks guys.


2019 Audi A4 Quattro
2008 Audi A4 2.0T Quattro Avant
2005 Saab 9-2x 4EAT. SOLD
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#2 2018-06-14 08:56:47

Jameson
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From: MI
Registered: 2006-12-27
User Number: 1725
Posts: 3038

Re: Advice with dealing with a repair shop

Kind of a gray area.  A shop does their best to diagnose and address an issue.  The odd thing is, bent wheel is an obvious place to start and if they had straightened the wheel along with the other items you wouldnt have known which did the trick and would have been happy.


1998 BMW M Roadster, Dinan/RMS stage [email protected]
2006 Saab 9-5 Aero'D Combi 5mt [email protected]
2009 Saab 9-3 Combi (too nice to call a beater-beater)
2018 Cadillac ATS 2.0T AWD (wife's)

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#3 2018-06-14 09:49:04

saabroo
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Registered: 2015-07-02
User Number: 31977
Posts: 324

Re: Advice with dealing with a repair shop

I guess the mech was dead convinced the fault was with the upright. Maybe because in my Audi the upright is aluminium. I think it is two forged sections welded together.

Jameson wrote:

Kind of a gray area.  A shop does their best to diagnose and address an issue.  The odd thing is, bent wheel is an obvious place to start and if they had straightened the wheel along with the other items you wouldnt have known which did the trick and would have been happy.


2019 Audi A4 Quattro
2008 Audi A4 2.0T Quattro Avant
2005 Saab 9-2x 4EAT. SOLD
2010 Camaro V8 2SS/RS 6MT with Maggie. 513whp, 480tq. SOLD

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#4 2018-06-14 10:03:03

itsnotmeitsyou
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From: San Antonio, Texas
Registered: 2011-07-31
User Number: 5779
Posts: 2587

Re: Advice with dealing with a repair shop

Would have been easy to put the wheel on a balancer and see if the thing wobbled.  Lazy shop is lazy.


2005 Saab 9-2x Aero:  More than you've had done to your car.
2015 Forester XT 'TS' clone

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#5 2018-06-14 10:07:18

saabroo
Moderater
Registered: 2015-07-02
User Number: 31977
Posts: 324

Re: Advice with dealing with a repair shop

I think that was what he saw first and said "Ah ha!" I plan to have them put a the wheel on the balancer to check. I guess I could also put my OEM wheel back on and find out for sure that way.

itsnotmeitsyou wrote:

Would have been easy to put the wheel on a balancer and see if the thing wobbled.  Lazy shop is lazy.


2019 Audi A4 Quattro
2008 Audi A4 2.0T Quattro Avant
2005 Saab 9-2x 4EAT. SOLD
2010 Camaro V8 2SS/RS 6MT with Maggie. 513whp, 480tq. SOLD

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#6 2018-06-14 10:14:07

krazykarguy
Worst ninja editor, ever.
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From: South of North Carolina
Registered: 2007-04-06
User Number: 1944
Posts: 8640

Re: Advice with dealing with a repair shop

Put the temporary spare on the affected corner and see if the vibration goes away.

I'm going to guess the wheel is bent TWICE - once when it hit the pothole and once when it hit the upright.


2005 Aero 5MT
2014 Ford Mustang GT Premium 6MT - Sterling Gray Metallic

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#7 2018-06-18 21:51:14

bentmettle
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From: Ann Arbor
Registered: 2005-11-16
User Number: 897
Posts: 2382
Website

Re: Advice with dealing with a repair shop

Does that shop have a road force balancer? Pretty easy to toss the wheel on it and check runout and balance in one shot...

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